Shipping & returns
Everything you need to know about getting your sunglasses, and sending them back if they're not right.
Last updated 22 September 2026
Where we deliver
We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Delivery charge
A delivery charge applies to each order and is shown in your bag before you confirm.
Delivery times
We'll confirm the expected delivery date when we confirm your order, and email tracking details once it ships.
Pre-orders
Placing a pre-order doesn't take payment. We'll contact you before dispatch to confirm your order, the delivery charge and how you'd like to pay.
Returns
If they're not right, you can return unworn sunglasses in their original packaging within 14 days of delivery. Email hello@rothbureau.com with your order reference to start a return.
Damaged or faulty items
If your order arrives damaged or faulty, email hello@rothbureau.com within 48 hours of delivery with your order reference and a photo, and we'll make it right.
Refunds
Once we receive and check a return, we refund the price of the sunglasses to your original payment method.
Contact us with any questions.